In industry, problems manifest in various forms, be it the delay in the delivery of a part or the fluctuation in the operating cycle time of a machine. The fact is that problems are common to the reality of a company, which must be able to deal with them efficiently with the support of employees who are involved in the process. In this context, Shop Floor Management (SFM) helps manage people and processes as it helps to create a direct connection with the workplace – the gemba. SFM is based on five fields of activities: detection of abnormalities, establishment of routine meetings, structured problem solving, stabilization of processes, and standardization of documents and instructions. This case study describes the SFM implementation project in an industrial production company of energy transformers and reactors, aiming to answer the research question “How does the implementation of Shop Floor Management ensure the structured solution of recurring problems in industrial production?”. After fully monitoring the consolidation of the SFM in the winding, pilot area, it was found that structured problem-solving enables the organization to identify and act on the root cause of a problem. Concerning the benefits related to the process improvement, this structure ensures that employees receive active support from leadership and are involved and trained to become problem solvers, thereby consistently correcting and eliminating deviations.
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